PEPP Feedback: User Experience Insights & Improvements

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PEPP Feedback: User Experience Insights & Improvements

Hey guys, this is a deep dive into the feedback we got from users of PEPP after three weeks of using it. We've got a ton of insights, covering everything from the user interface and technical issues to suggestions on how we can make PEPP even better. Let's get started!

Overview and Key Takeaways

First off, the feedback was collected through a form at the end of the three-week trial. It's an unfiltered list, so we're looking at the raw, honest opinions of our users. Some of the most common themes that emerged include the need for more intuitive registration processes, improved mobile optimization, and better organization of the calendar. Many users appreciated the tool, calling it “very helpful” and “super übersichtlich” (very clear). Several users highlighted issues with the registration process, particularly regarding confirmation emails and remembering login details. Others wanted features like automatically saving user preferences, such as the selected study program and view settings. The core of this feedback focuses on improving the user experience, enhancing usability, and addressing specific technical issues to make PEPP a smoother and more reliable tool. The goal is to identify areas that need attention and prioritize these improvements to best meet user needs. We'll break down the feedback into more specific categories to help you better understand what’s going on.

Registration and Account Management

Alright, let’s talk about the registration process. It seems this was a bit of a pain point for some users. Here's what they had to say:

  • “Das Anmelden und Registrieren hat irgendwie nicht so gut funktioniert” (The registration and login didn't work so well).
  • “Man muss sich neu Anmelden, das Zeitformat und Studienfach setzt sich immer zurĂĽck” (You have to log in again, and the time format and study program always reset).
  • “Mann konnte irgendwie nicht angemeldet bleiben und muĂźte sich jeden mal neu einloggen” (You couldn't stay logged in and had to log in every time).

These comments show that folks were having trouble with the basic process of getting into the app. Some users also mentioned not getting confirmation emails, which makes it hard to use the platform. We need to work on making this process smoother and more reliable. This includes double-checking the email confirmation flow, as well as fixing the session management so users can stay logged in without issue. It sounds like a few users had issues with the overall experience, with some reporting that they were repeatedly logged out. Ensuring the user's session is handled correctly can prevent them from having to repeatedly log in. We have to make sure the platform remembers user preferences too, such as the time format and study program, so that users don't have to re-enter this information every time they log in. Improving the registration process is vital for ensuring users can easily access and utilize all the functionalities offered by the platform. By addressing these concerns, we can significantly reduce user frustration and increase overall satisfaction.

Mobile Experience and Usability

Mobile usability was another area that got a lot of attention. Many people use their phones to access PEPP, and they had some specific issues:

  • “Auf dem Smartphone gab es in der Tagesansicht manchmal Anzeigeprobleme. Ganz generell ist die Ăśbersicht aber super!” (Sometimes there were display issues in the day view on the smartphone. But the overview is generally great!)
  • “Nicht fĂĽr Handy super” (Not great for mobile).
  • “Nur, dass man auf dem Handy nicht scrollen kann, wenn man mit dem Finger ĂĽber die Veranstaltungen wischen will, ist extrem nervig, ansonsten sehr praktisch” (It's extremely annoying that you can't scroll on the phone if you want to swipe over the events, otherwise very practical).
  • “Formatierung war nicht immer optimal vorallem auf dem Handy” (Formatting wasn't always optimal, especially on mobile).

It sounds like there are display problems, formatting issues, and scroll problems on the mobile app. The feedback suggests some specific UI/UX issues. Optimizing the design for mobile is critical. We have to make sure the interface is responsive and easy to use on smaller screens. This might involve adjusting the layout, improving the responsiveness of elements, and making sure the information is easy to read and interact with on the go. Resolving these issues can significantly enhance the mobile experience. Many of the user comments pointed out that scrolling through events on the phone was difficult or impossible. Improving mobile usability and providing a great experience will improve overall satisfaction. Ultimately, it’s about making the app as accessible and user-friendly as possible, regardless of the device.

Calendar and Schedule Views

The calendar and schedule views received a mixed bag of comments. Some users found it easy to use, while others had some difficulties:

  • “Der Kalender ist weird” (The calendar is weird).
  • “Bevor dem eigentlichen Stundenplan gab es eine Tabelle, diese war viel besser da sie deutlich ĂĽbersichtlicher war” (Before the actual timetable, there was a table, it was much better because it was much clearer).
  • “Standardansicht hätte Agenda bleiben sollen” (The agenda should have remained the default view).

It's clear that there are differing preferences for how schedules are presented. We should explore these preferences. We should consider offering different views. It might be helpful to have a table view or an agenda view, so users can choose what suits them best. We must also optimize the default view to make it as user-friendly as possible. It is a good thing to get feedback on the best ways to present the schedule, so users can find the information they need easily. We will make the calendar and schedule view more intuitive for users.

Tutorium and Event Management

Many comments talked about the tutorium and how events were managed, with users sharing a few pain points and suggestions:

  • “Anmeldung ohne RĂĽckmeldung bei Absage, keine Aufgabenfolien/Lösungen fĂĽr Tutorium, Anmeldungen zu Tutorien sehr spät” (Registration without feedback upon cancellation, no task sheets/solutions for tutorials, registrations for tutorials very late).
  • “Es wäre cool gewesen, wenn die Anmeldung fĂĽr die Tutorien täglich automatisch geöffnet hätte” (It would have been cool if the registration for the tutorials had opened automatically every day).
  • “Wäre cool, wenn es eine feste Uhrzeit geben wĂĽrde, zu der die Tutorien-Anmeldung freigeschaltet wird” (It would be cool if there was a fixed time at which the tutorial registration would be unlocked).

These comments touch on the timing and management of events, including the tutorium. There were concerns about a lack of feedback in case of cancellations. We should ensure users receive timely updates. Some also suggested a fixed schedule for tutorial registrations. If we set up a fixed time, it may make the process fairer and easier to follow. Other suggestions involve automating the opening of registrations and providing tasks. We should make the event management process as transparent and efficient as possible for the users.

Website Features and Functionality

Users shared several ideas to improve the website's features and overall functionality:

  • “Cool wäre, wenn die Auswahl des Studiengangs und die Ansicht der Termine im Account gespeichert wird, damit man das nicht jedes Mal neu auswählen muss. Ansonsten super Tool.” (It would be cool if the selection of the study program and the view of the appointments were saved in the account so that you don't have to reselect it every time. Otherwise, great tool).
  • “Macht bitte eine anmerkung dass man die email bestätigen muss, cookies einfĂĽhren damit die seite die Einstellungen speichert” (Please make a note that you have to confirm the email, introduce cookies so that the site saves the settings).
  • “es wäre cool, wenn sich der Filter fĂĽr das Studienfach nicht jedes Mal zurĂĽcksetzen wĂĽrde. AuĂźerdem kann man nur am Rand scrollen und nicht da wo die Veranstaltungen eingetragen sind. Auf dem Handy ist es dadurch ziemlich schwierig zu scrollen oder aus der Detailansicht zurĂĽckzukommen, wenn kein Rand da ist.” (It would be cool if the filter for the study subject wouldn't reset every time. In addition, you can only scroll at the edge and not where the events are entered. This makes it quite difficult to scroll or return from the detail view on the phone if there is no edge.)

These comments highlight ways we can improve the website. Some users wanted their preferences saved and stored within the platform. Suggestions include remembering the study program selection, as well as the calendar views. These preferences will streamline the experience and save time. There was also a suggestion to use cookies. Also, some users suggested that it would be helpful to provide a reminder to confirm emails. Many users were annoyed that the filters would reset every time. Improving these functions will help make the website more user-friendly. We should implement the features to enhance the overall usability of the site and create a better user experience.

Bugs, Performance, and Overall Impressions

Finally, here's some quick feedback on bugs, overall performance, and what people thought:

  • “Manchmal etwas laggy, aber alles in Allem nice” (Sometimes a little laggy, but all in all nice).
  • “Hängt als” (Hangs as).
  • “Manche Bugs aber trotzdem sinnvoll und ĂĽbersichtlich.” (Some bugs, but still useful and clear.)
  • “War zu Beginn unĂĽbersichtlich und nicht fĂĽrs Handy ausgelegt. Wenn man den Dreh aber raus hatte dann war’s sehr gut.” (At the beginning, it was confusing and not designed for mobile. But once you got the hang of it, it was very good).
  • “Extrem gut, bitte mehr” (Extremely good, please more).
  • “Sehr geil war Ultra hilfreich” (Very awesome, was ultra helpful).

Some users mentioned the platform lagging or having some bugs. The overall sentiment was positive. Many users found the site useful and easy to understand. We need to address the performance issues and bugs that came up. We should prioritize these issues to ensure a smooth user experience. In general, it’s great to see that many users found the tool helpful and easy to use. These comments show the importance of having a stable and well-performing tool. Addressing the technical issues and continuing to improve the platform can lead to continued user satisfaction.

Conclusion and Next Steps

So, guys, there you have it – a rundown of the feedback we received. It's clear we have some areas to focus on for improvements. We'll be working on:

  • Improving the Registration Process: Making it smoother and more user-friendly.
  • Enhancing Mobile Optimization: Ensuring the app works great on all devices.
  • Refining Calendar and Schedule Views: Making it intuitive.
  • Addressing Event Management: Creating transparency and efficiency in the processes.

We'll keep you updated on our progress. Thanks to everyone for the valuable feedback! This will help us build a better tool for everyone.